Plingko Privacy Policy – How We Protect Your Data

Introduction

Welcome to Plingko — the online gaming and sports betting platform built for Filipino players who want real entertainment and real security. This Privacy Policy explains in plain, everyday language how Plingko collects, uses, stores, and protects the personal information you share with us when you use our website at plingko.com.

We know reading legal documents is not exactly the most exciting thing to do, so we've written this as clearly as possible. Plingko is committed to being transparent with our players across the Philippines — from Metro Manila to General Santos, Siargao to Boracay. Your trust means everything to us, and protecting your Plingko privacy is not just a legal obligation; it's a core part of how we operate.

By accessing or using any part of the Plingko platform — whether you're placing bets on football, spinning the roulette wheel, or enjoying a round of Color Game — you agree to the terms outlined in this Plingko Privacy Policy. If you don't agree with any part of it, kindly stop using the site and reach out to us at support@plingko.com for assistance.

This policy applies to all personal information collected through our website, mobile-optimised pages, customer support channels, and any promotions or events that Plingko runs from time to time.

What Personal Information We Collect

When you register or use Plingko, we collect information that helps us run your account, verify your identity, process transactions, and deliver a smooth gaming experience. The types of data we collect include:

1. Registration and Account Data

• Full name as it appears on your valid government-issued ID
• Date of birth (we need to confirm you are at least 21 years old, as required by PAGCOR regulations)
• Email address and mobile number (used for account verification and notifications)
• Chosen username and encrypted password
• Residential address in the Philippines

2. Identity Verification (KYC) Data

To comply with Philippine Anti-Money Laundering (AML) laws and PAGCOR licensing requirements, Plingko collects:

• A copy of a valid government-issued ID (SSS, PhilHealth, Passport, Driver's License, UMID, Voter's ID, or similar)
• A selfie or liveness check photo to match against your submitted ID
• Proof of billing or address document, when required

3. Financial and Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash mobile number, Maya account, bank account details for BDO, BPI, or UnionBank transfers via InstaPay/PESONet, or Visa/Mastercard card numbers — stored securely and never in plain text)
• Wallet balances and bonus credit history

4. Usage and Behavioural Data

• Pages visited and features used on the Plingko platform
• Game history (bets placed, results, session durations)
• Device type, browser, operating system, and IP address
• Cookies and similar tracking technologies (see Cookie section below)

5. Communications Data

• Messages sent to our customer support team
• Feedback, survey responses, and promotion entries
• Email and SMS correspondence records

How Plingko Uses Your Information

We only use your personal information for clear, legitimate purposes. Here's exactly what that means at Plingko:

1. Account Management: Creating and maintaining your Plingko account, processing logins, and keeping your profile accurate and up to date.
2. Identity Verification: Confirming you are who you say you are, preventing fraud and underage gambling, and meeting our KYC obligations under Philippine law.
3. Payment Processing: Handling your deposits and withdrawals via GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet bank transfers, BDO/BPI/UnionBank online banking, or Visa/Mastercard cards — securely and accurately.
4. Game Delivery and Platform Improvement: Running the games you love — from Football Betting and MMA Betting to Sabong, Roulette, Color Game, and Fishing Games — and continuously improving how they perform.
5. Customer Support: Responding to your queries, resolving account issues, and following up on reports or complaints you raise.
6. Marketing and Promotions (with your consent): Sending you updates about new games, special promos, reload bonuses, and events at Plingko. You can opt out any time.
7. Legal Compliance: Fulfilling our reporting obligations to PAGCOR, AMLC, and other relevant Philippine regulatory bodies.
8. Security and Fraud Prevention: Monitoring for suspicious activity, protecting your account from unauthorised access, and keeping the Plingko platform safe for everyone.

We do not sell your personal information to third parties. We do not use your data for purposes beyond what is described in this policy without your explicit consent.

Who We Share Your Data With

Plingko does not sell, rent, or trade your personal information. There are, however, specific situations where we need to share data with trusted third parties to deliver our services properly:

• Payment Processors: Authorised payment partners like GCash, Maya, and bank networks process your financial transactions. They handle your payment data under their own privacy and security standards.
• Game Software Providers: Our licensed game providers may receive anonymised or pseudonymised gameplay data to run games and prevent cheating or technical issues.
• KYC and Identity Verification Services: Specialist third-party providers assist with verifying your identity documents in compliance with PAGCOR and AMLC requirements.
• IT Infrastructure and Cloud Services: Secure, reputable hosting and cloud partners store and process data on our behalf, under strict data processing agreements.
• Regulatory and Legal Authorities: PAGCOR, AMLC, the National Privacy Commission (NPC), courts, and law enforcement — when legally required or when we believe disclosure is necessary to protect the safety of our players or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you beforehand and your rights under this policy will be maintained.

All third-party service providers we work with are required to handle your data securely, use it only for the specific purpose it was shared, and comply with applicable Philippine privacy laws, including Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012.

Cookies and Tracking Technologies

Like most online platforms, Plingko uses cookies and similar technologies to keep things running smoothly and to understand how players use our site. Here's the breakdown:

• Essential Cookies: Required for basic site functions like keeping you logged in and processing transactions. These cannot be disabled without breaking the site.
• Analytics Cookies: Help us understand traffic patterns, popular games, and where players spend the most time — so we can make Plingko better.
• Functional Cookies: Remember your preferences, such as your language setting or display options.
• Marketing Cookies: Used (with your consent) to show you relevant promotions and game recommendations on and off the Plingko platform.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect how parts of the Plingko website work. For detailed cookie information, refer to our separate Cookie Notice available on request.

How We Keep Your Data Secure

We take Plingko privacy seriously, and that means investing in strong, layered security measures to protect your personal information from loss, misuse, unauthorised access, and disclosure.

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols.
• Password Hashing: Your password is never stored in plain text. We use strong cryptographic hashing algorithms.
• Two-Factor Authentication (2FA): Available for all accounts as an extra layer of login protection — we strongly recommend enabling it.
• Secure Payment Handling: Financial data is processed by PCI-DSS compliant payment processors. Plingko does not store full card numbers on our servers.
• Access Controls: Only authorised Plingko personnel with a specific business need can access personal data, and all access is logged.
• Regular Security Audits: We conduct routine vulnerability assessments and penetration tests to identify and fix security gaps before they become problems.

Despite our best efforts, no online system is 100% immune to risk. If you ever suspect your Plingko account has been compromised, contact our support team immediately at support@plingko.com.

Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal information held by Plingko:

• Right to Be Informed: You have the right to know what personal data we collect, why we collect it, and how it's used — which is exactly what this Plingko Privacy Policy is for.
• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your personal data is inaccurate or outdated, you have the right to have it corrected.
• Right to Erasure or Blocking: You may request that we delete or block your data if it's no longer necessary for the purpose it was collected, or if you withdraw consent — subject to legal retention obligations.
• Right to Object: You can object to certain types of processing, such as direct marketing communications, at any time.
• Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format so you can transfer it elsewhere.
• Right to Lodge a Complaint: If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, send a written request to support@plingko.com. We aim to respond within 15 business days. We may need to verify your identity before acting on your request.

How Long We Keep Your Data

We keep your personal data only for as long as it is necessary for the purposes described in this policy or as required by law. Here are the general retention periods we follow:

• Active Account Data: Retained for the lifetime of your account plus five (5) years after account closure, in line with PAGCOR and AMLC record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years as required under Philippine AML regulations.
• KYC Documents: Retained for five (5) years after the business relationship ends, or longer if required by regulators.
• Support and Communication Records: Retained for two (2) years after the last interaction, unless a legal matter requires longer retention.
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year for audit purposes.

Once the retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you.

Children and Minors

Plingko is strictly for adults aged 21 and above, as required by PAGCOR regulations. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that a minor has created an account or provided us with data, we will immediately close the account and delete all associated information.

If you believe a minor has accessed or registered on the Plingko platform, please contact us right away at support@plingko.com so we can act on it promptly.

Changes to This Privacy Policy

From time to time, Plingko may update this Privacy Policy to reflect changes in our operations, services, or applicable laws. When we make significant changes, we will notify you by:

• Posting a prominent notice on the Plingko website
• Sending an email to your registered address
• Updating the "Last Updated" date at the top of this page

We encourage you to review this policy periodically to stay informed about how we protect your Plingko privacy. Continued use of the platform after changes are posted means you accept the updated policy.

Contact Our Data Protection Officer

If you have questions, concerns, or requests related to this Plingko Privacy Policy or the way your personal data is handled, you can reach our Data Protection Officer (DPO) directly:

• Email: support@plingko.com
• Website: plingko.com

We take every query seriously and will do our best to respond as quickly as possible. Your privacy matters to us — that's not just a line, that's how we operate day to day at Plingko.